Terms and Conditions

For the purpose of these terms and conditions the following words shall have the following meanings: a) The’ Company’ shall mean random Task b) ‘The customer@ shall mean the person or organisation for whom the company agrees to carry out the works and or supply materials. The operative or engineer shall mean the representative appointed by the company.
The company reserves the right to refuse or decline work at it’s own discretion. Where the company agrees to carry out work for the customer those works shall be undertaken by the designated operative of the company at it’s own discretion.
HOURLY RATE WORK. The total charge to the customer shall consist of the cost of materials supplied by the company (not exceeding purchase price of materials +25%) and the amount of time spent by the operative in carrying out works (including all reasonable time spent in obtaining unstocked materials) charged in accordance with the company’s hourly rates. The customer shall only be charged for the time spent related to the customers work, all other time, personal mobile calls etc. is non – chargeable. Charges are subject not to VAT at the prevailing rate except in cases where the work carried out is zero rated.
FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including labour and materials, shall be within 10% over and above the equivalent hourly rate. Charges subject to VAT at the prevailing rate except in cases where work carried out is zero rated.
Where a written quotation has been supplied to the customer the total charge to the customer referred to in the quotation should not exceed the actual time taken by more than 20% but maybe revised in the following circumstances:
i) If after submission of the quotation the customer instructs the company (whether orally or in writing) to carry out additional works not referred to in the quotation.
ii) If after submission of the quotation there is an increase in the price of materials.
iii) If after submission of the quotation it is discovered that further works need to be carried out which were not anticipated when the quotation was prepared.
iv) If after submission of the quotation it is discovered that there was a manifest error when the quotation was prepared.
The company shall not be under any obligation to provide an estimate to the customer and shall only be bound (subject as hereinafter) by estimates/ quotations given in writing to the customer and signed by a duly authorized representative of the company. The company shall not be bound by any estimates given orally or in which manifest errors occur.
MATERIAL COLLECTION- Collection of non-stock items is chargeable but: time will be kept at a minimum and reasonable. If the collection time is likely to exceed 45 minutes the customer must be additionally informed of the circumstances. Only one engineer /trades person is allowed to leave the job to collect materials.
Invoices are due for payment immediately upon delivery to the customer. Any part of the invoice which remains unpaid shall carry interest at the rate of 4% over base rate until payment has been received in full by the company.
Where the date &/time for works to be carried out is agreed by the company with the customer, then the company shall use it’s best endeavours to ensure that the operative shall attend on the date and time agreed. However, the company accepts no liability in respect of the non attendance on site of the operative/engineer or for the late or non delivery of materials.
The customer shall accept sole liability to discharge the company account unless he/she discloses to the company when initially instructing the company to carry out the work &/supply materials that he/she is acting on behalf of a third party (including, but not limited to. a Limited Company or partnership) and receiving a written estimate/quote the name of the third party appears on the written estimate/quote.
If the customer cancels their instructions prior to any work being carried out or materials supplied then the customer shall be liable for any related expenditure together with the profit that would have been made by the company had the work been carried out &/or materials supplied in accordance with such instructions.
If, after the company shall have carried out the works, the customer is not wholly satisfied with the work then the customer shall give notice in writing within 12 months to the company and shall afford the company, and it’s insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate. The customer accepts that if he fails to notify the company as aforesaid then the company shall not be liable in respect of any defects in the work carried out.
The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturers warranty in force. The Guarantee becomes null and void if the work/appliance completed/supplied by the company is i) subject to misuse or negligence ii) Repaired, modified or tampered with by anyone other than a company operative. The company will accept no liability for, or guarantee suitability of materials supplied by the customer and will accept no liability for any consequential damage or fault.
The company will not guarantee any work in respect of blockages in waste and drainage systems etc.
The company will not guarantee any work undertaken on instruction from the customer and against the written or verbal advice of the operative/manager.
Work is guaranteed only in respect of work directly undertaken by the company and payment has been made in full. Any non- related faults arising from recommended work which has not been undertaken by the company will not be guaranteed. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.
The customer shall be solely liable for any hazardous situation in respect of Gas Safe Regulations or Gas Warning being issued.
Where the company agrees to carry out works on installations of inferior quality over ten years old at that date no warranty is given in respect of such works and the company accepts no liability in respect of the effectiveness of such works or otherwise.
Engineers operate under their own Gas Safe registration and as such are solely responsible for any Gas related work and subsequent liability.
The company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the company being made liable for those damages or rectification of the work.
These Terms and Conditions may not be released, discharges, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorized representative of the company and by the customer. Further, these terms and conditions shall prevail over any terms and conditions used by the customer or contained or set out or referred to in any documentation sent by the customer to the company: by entering into a contract with the company the customer agrees irrevocably to waive the application of any such terms and conditions.
Title to any goods, supplied by the company to the customer shall not pass to the customer but shall be retained by the company until payment in full for such goods has been made by the customer to the company. Until such time as title in the such goods has passed to the customer: i) The company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all /any part of such goods in which title remains vested in the company. ii) for the purpose specified in i) above, the company or any of it’s agents or authorized representatives shall be entitled at any time and without notice to enter the premises in which the goods or any part thereof is installed, stored or kept or is reasonably believed so to be. iii) The company shall be entitled to seek a court injunction to prevent the customer from selling, transferred or otherwise disposing of such goods. Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the customer, and until such a time as title in such goods has been passed to the customer, the customer shall insure such goods to their replacement value and the customer shall forthwith, upon request, provide the company with a certificate or other evidence of such insurance.
The company shall only be liable for rectifying works completed by the company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
These terms and conditions and all contracts awarded between the company and the customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

Estimate and Quotation Terms and Conditions

Acceptance and Payments

Estimates and quotations are valid for thirty days from the date of issue.
All estimates and quotations provided are subject to acceptance by the client.
Works cannot commence until the client has signed and returned the agreement.
A 50% deposit is required with the signed agreement to secure the services outlined in the estimate or quotation.
The remaining balance is due on completion.
Payment Methods: via bank transfer.

Cancellation and Refund:
If the client decides to cancel the project after the agreement has been signed and the deposit paid, a cancellation fee may apply. The specific fee will be based on our daily rate and the number of work days lost due to your cancellation. We require three weeks notice prior to the agreed commencement date of your project. In the event of a project cancellation, any work completed up to that point remains the property of the client upon full payment of any outstanding balance.

Project Scope:
The scope of work will be as defined in the estimate or quotation agreement. Any changes to the scope may result in additional costs and an extension of the project time line.

Completion and Delivery:
We will make every effort to complete the project in the agreed time frame. However, delivery dates of goods may be subject to change, due to unforeseen circumstances beyond our control.

Client Responsibilities:
The client agrees to provide all necessary information, materials and any necessary approvals in a timely manner to facilitate the progress of the project.

Ownership and Usage Rights:
Upon full payment of the project, the client shall have full ownership and usage rights of the deliverables, as specified in the agreement. We reserve the right to showcase the work in our portfolio.

Confidentiality:
We agree to keep all project related information confidential and not disclose it to any third parties, except as required by law.

Liability:
Random Task Plumbing Limited are not liable for any loss, damage or costs incurred as a result of actions or decisions taken by the client or third party.

Dispute Resolution:
In the event of a dispute, both parties agree to attempt to resolve it through negotiation, and if necessary, through mediation. Any legal action will be subject to the jurisdiction specified in this agreement.

Amendments’ and Changes:
Any amendments or changes made by the client to the signed agreement after the commencement of works, which results in delays to the jobs completion, will incur charges at our current daily rate, pro rata. These changes will be billed separately and are in addition to the original project costs. Any error made by the client in their own ordering of goods and materials, which in any way delay the progress of the project, will incur charges at our daily rate, pro rata. These charges will be billed separately.

Entire Agreement:
These Terms and Conditions, along with the signed agreement/acceptance of the estimate or quotation, constitute the entire understanding between the client and our company regarding the project.

By accepting our estimate or quotation and signing the agreement, the client acknowledges that they have read, and understood, and agree to these terms and conditions. If you have any questions or require clarification on any of the terms, please contact us before signing.